Navigating the NDIS can feel overwhelming — especially for participants in Perth who need the right supports, providers, and guidance to make the most of their plan. That’s where support coordination comes in. Support coordination is a Capacity Building support funded under the NDIS to help participants understand their plan, connect with services, and build the skills and confidence to manage their supports independently.
For people living in Western Australia, high-quality support coordination in Perth plays a crucial role in ensuring participants can access the diverse range of services available across the state. Perth’s support landscape is unique, with a mix of metro-based providers, regional and remote WA services, Local Area Coordinators (LACs), specialist programs, and varying levels of availability depending on suburb or region. A knowledgeable support coordinator helps participants navigate these differences, choose providers that fit their goals, and overcome barriers such as distance, access, or limited service options in some areas.
This guide provides a complete overview of NDIS Support Coordination, including the three levels of support, the responsibilities of a coordinator, and what participants in Western Australia can expect from a trusted, local provider. Whether you’re new to the NDIS or looking to better understand your current plan, this reference-style guide will help you make informed decisions and get the most out of your supports.
What Is Support Coordination?
Support coordination is a Capacity Building support within the NDIS designed to help participants understand their plan, connect with providers, and build the skills needed to manage their supports with confidence. While the NDIS sets the framework, every participant’s needs, goals, and circumstances are different — which is why support coordination is tailored, flexible, and focused on empowering individuals to take control of their plan.
At its core, NDIS Support Coordination helps participants:
- Understand the funding in their plan
- Identify the services that best meet their needs
- Connect with quality providers
- Build capacity to make informed decisions
- Coordinate multiple supports and appointments
- Troubleshoot issues when things don’t go as planned
- Strengthen independence over time
Support coordination is not the same as plan management. While plan managers help with budgeting and invoicing, support coordinators focus on navigating supports, building capability, and ensuring the participant’s plan works effectively in day-to-day life.
For participants living in Western Australia — where services and access can vary significantly between metropolitan Perth and regional or remote areas — support coordination is especially valuable. A coordinator who understands support coordination in Perth can provide local insights, recommend reputable providers nearby, and guide participants through WA’s service landscape, including Local Area Coordinators, therapy availability, transport challenges, and community programs.
Why Support Coordination Matters for Perth Participants
For NDIS participants in Western Australia, the experience of navigating services can be very different compared to other states. Perth’s growing disability support ecosystem offers a wide range of providers, but availability, travel distances, and local knowledge all play a significant role in how easily participants can access the right supports. This is where high-quality support coordination in Perth becomes essential.
Perth’s metropolitan area has a diverse network of NDIS providers, including allied health, support workers, community programs, specialist services, and housing supports. However, choice also brings complexity. Participants often need help comparing providers, understanding service quality, and identifying which options best align with their goals and funding. A knowledgeable support coordinator helps simplify this process, guiding participants toward services that fit their needs, budget, and preferences.
For those living outside the metro area — in regional or more remote parts of WA — the challenges can be different. Limited provider availability, longer wait times, travel barriers, and fewer local specialists mean participants benefit significantly from a coordinator who understands the WA landscape. Experienced coordinators can help explore hybrid solutions, such as telehealth, mobile clinicians, or community-based supports, ensuring participants still receive meaningful and timely assistance.
Across both metro and regional WA, support coordinators also play a key role in working alongside Local Area Coordinators (LACs), helping participants prepare for reviews, clarify plan details, and advocate for the supports they need. With strong local networks and a deep understanding of the NDIS, effective coordinators make it easier for participants to connect, engage, and thrive within the system.
High-quality NDIS Support Coordination empowers Perth participants to overcome local barriers, access the right services, and use their NDIS plan with confidence — no matter where they live or what level of support they require.
The Three Levels of Support Coordination
Support coordination is delivered at three distinct levels. Each level is tailored to the participant’s needs, circumstances, and goals.
Level 1: Support Connection
Support Connection provides low-intensity assistance, ideal for participants who are fairly independent but still need some guidance. A coordinator helps participants:
- Understand their funding and plan categories
- Identify suitable community, mainstream, and NDIS supports
- Start building confidence to manage their own supports over time
In Perth, this can include connecting participants to local therapists, community programs, and disability service providers, depending on what’s available in their suburb or region.
Level 2: Support Coordination
This mid-level support is the most commonly funded and involves ongoing coordination. A Level 2 Support Coordinator typically helps:
- Coordinate multiple service providers
- Troubleshoot issues or barriers affecting participant progress
- Ensure supports align with goals and budgets
- Monitor participant outcomes and adjust strategies when needed
For WA participants, a Level 2 coordinator may support navigating waitlists, regional provider shortages, or specific supports that vary between Perth metro and outer suburbs.
Level 3: Specialist Support Coordination
Specialist Support Coordination is delivered by highly qualified professionals. They provide intensive, expert-level support for participants who face significant challenges, such as:
- Complex behavioural or medical needs
- Housing instability
- Multiple service providers requiring tight coordination
- High-risk or crisis situations
In Perth, Specialist Support Coordinators often work closely with hospitals, allied health teams, housing services, and crisis support networks to stabilise situations and ensure continuity of care.
Your goals matter — and you don’t have to navigate the NDIS alone.
 At Ray Foundation Group, we proudly support our Perth community with dedicated NDIS Support Coordination and comprehensive services. Our mission is simple: to help participants live meaningful, independent lives and reach their fullest potential.
Reach out to Ray Foundation Group and discover how our team can support you every step of the way.
