Choosing a support worker is one of the most important decisions an NDIS participant can make. The right person can empower you to live more independently, feel safe in your daily routines, and stay motivated to achieve your goals. The wrong one, however, can lead to frustration, inconsistency, and unmet needs.

This detailed checklist is designed to help NDIS participants, families, and carers in Perth select a support worker who is skilled, trustworthy, and genuinely aligned with their values and goals.

1. Check Their Qualifications and Experience

A capable support worker should have the skills and training required to meet your needs safely and professionally.

What to Look For:

• Relevant certifications (e.g., Certificate III/IV in Disability or Individual Support)
• Experience working with individuals with similar needs or conditions
• First Aid and CPR certification
• Training in medication prompting or specialised care (if required)
• NDIS Worker Screening Check clearance
• Knowledge of safe manual handling, behaviour support, or psychosocial support

2. Review Their Communication Style

A strong support worker communicates clearly, respectfully, and consistently. They should make you feel comfortable, heard, and valued.

Ask Yourself:

• Do they listen actively to your concerns or goals?
• Do they communicate respectfully and professionally?
• Are they patient and able to explain things in a way you understand?
• Do they check in regularly and clarify expectations?

Good communication builds trust—and trust is the foundation of effective support.

3. Assess Their Reliability and Professionalism

Consistency matters deeply when it comes to in-home or community support. A reliable support worker is punctual, organised, and committed to providing quality service.

Checklist Items:

• Do they arrive on time and stick to agreed schedules?
• Do they follow care plans accurately?
• Are they organised and attentive to detail?
• Do they maintain professional boundaries?
• Are they respectful of your home, privacy, and preferences?

Reliable support ensures continuity and reduces stress for participants and families.

4. Make Sure Their Personality Is a Good Fit for You

Support work is personal. Finding someone whose personality matches your own makes the experience positive and motivating.

Consider Whether They Are:

• Friendly and approachable
• Respectful of your culture, routines, and beliefs
• Calm under pressure
• Flexible when plans change
• Encouraging and supportive
• Comfortable working at your pace

A good match leads to a healthier, more supportive working relationship.

5. Confirm Their Ability to Support Your Specific Goals

Every NDIS participant has unique goals. Your support worker should be able to help you navigate daily challenges while building independence and confidence.

Evaluate Whether They Can Assist With:

• Personal care routines
• Household tasks and domestic support
• Community participation
• Transport and appointments
• Skill development (cooking, budgeting, routines, travel training)
• Psychosocial recovery or capacity-building activities
• Safety, mobility, and wellbeing

A strong support worker aligns their approach to your NDIS plan outcomes.

6. Review Feedback, Testimonials, or References

Quality providers and support workers typically have a history of satisfied clients.

What to Look For:

• Positive testimonials or reviews
• Feedback from participants or families
• Professional references
• Reputation for reliability, care, and person-centred support

This step helps verify the quality of support beyond the first conversation.

7. Check Their Understanding of NDIS Requirements

A good support worker should know how the NDIS works—especially around boundaries, reporting, and participant rights.

Ensure They Understand:

• NDIS Code of Conduct
• Participant rights and choice
• Progress note requirements
• Duty of care vs. dignity of risk
• The importance of capacity building
• Privacy and confidentiality guidelines

This helps ensure you receive safe, compliant, and ethical support.

8. Make Sure They Respect Your Choice and Control

NDIS is built around participant choice. The right support worker will honour your decisions and empower you to lead your own support.

Ask Yourself:

• Do they involve you in decisions?
• Do they respect your preferences and routines?
• Do they provide options instead of taking over?
• Do they ask for consent before assisting?

Your support worker should enable your independence—not limit it.

9. Evaluate the Provider Backing the Support Worker

Even the best support workers need the backing of a reliable, ethical, and well-organised provider. This ensures accountability, consistency, and proper support if issues arise.

Look For Providers That Offer:

• Proper onboarding and screening
• Participant-matched worker selection
• Regular quality checks and ongoing training
• Open lines of communication
• A clear process for feedback or concerns
• Strong values around safety, respect, and empowerment

This is where choosing the right organisation matters.

Why Ray Foundation Group Is a Trusted Choice for NDIS Participants in Perth

When selecting a support worker, the provider behind them is just as important as their individual skills. Ray Foundation Group is known across Perth and Australia for delivering high-quality, person-centred disability support that puts participants first.

Here’s why participants trust Ray Foundation Group:

• Carefully matched support workers based on goals, needs, and personality
• A strong commitment to safety, professionalism, and dignity
• Fully trained, screened, and experienced support staff
• Transparent communication and reliable service delivery
• Genuine passion for empowering participants toward independence
• Expertise across community participation, personal care, psychosocial recovery, support coordination, and daily living support

Whether you need help choosing a support worker or want reliable, compassionate in-home and community support, Ray Foundation Group ensures you feel confident, supported, and in control.

To explore personalised NDIS support worker in Perth with a team you can trust, visit:
Ray Foundation Group Contact Page